Let Don set up secure ORBS support.
Enter your name and phone number, briefly tell Don what you need help with, and start ORBS Support. Don can guide you by phone.
Tell ORBS what you need next. Choose the next step that fits, then check any symptoms you are seeing. ORBS will create one support reference and keep the visit together. Major repairs, hardware purchases, yearly plans, and additional charges will not start automatically.
Start a New ORBS Support Request
What would you like ORBS to do next?
Choose one. If you are on a phone or another computer because the problem computer cannot get online, choose the Internet / in-person option instead of the Health Assessment.
Loading current ORBS service pricing…
What would you like Don to check?
Check any that fit. You can choose more than one.
These choices describe what you want checked. They do not authorize a full cleaning, hardware purchase, yearly plan, or other repair. Don will review the findings with you first.
Advanced technician setup / special cases
Internal classification only. Customer selections above remain descriptive and do not automatically choose cleaning/billing treatment.
SPECIAL CASES — most visits should be handled by the CURRENT WO command center above
Use this area for plan lookup, forced work-order classification, Tech Drop, or repair/reinstall situations.
Advanced Technician Paths / Special Cases
Use these when Don is already connected through BeyondTrust/RustDesk or is setting up the visit manually.
EXISTING WO — keep the same WO and keep remote access unchanged
Fast rule: if the correct WO already exists, use one of these green buttons. No new WO is created and RustDesk/BeyondTrust is not reinstalled or changed.
Fresh cleaning visit on this same computer? Use the purple NEW WO + Full / Advanced — KEEP Remote button in the CURRENT WO command center above.
Fast choice: GREEN = reuse the correct existing WO. PURPLE Full / Advanced = create a NEW cleaning WO while keeping the remote access already on this computer. ORANGE RustDesk re-download = repair/reinstall RustDesk only.
This path is for a computer that needs a new ORBS remote-support setup. It creates a NEW work order and starts the Windows remote-support setup/download. If RustDesk/BeyondTrust already works, use the CURRENT WO command center above instead.
Already have an ORBS work order?
Fast rule. If RustDesk/BeyondTrust already works, use the GREEN existing-WO button. Use the ORANGE RustDesk button only to repair/reinstall RustDesk. A normal assessment or cleaning does not require a RustDesk reinstall.
Normal managed-device path: Remote already works → make the correct WO CURRENT → choose Assessment, Basic Plan Cleaning, or Full / Advanced Cleaning. No RustDesk reinstall.
RustDesk repair path only: Remove/re-download RustDesk only when RustDesk itself is broken, missing, or being intentionally reinstalled.
RustDesk repair path only: Remove/re-download RustDesk only when RustDesk itself is broken, missing, or being intentionally reinstalled.
Self-hosted ORBS RustDeskCreates ORBS work orderSends Don the RustDesk ID
Other ORBS Help Tools
Use these buttons only if Don asks. Customers can still just go to orbsme.net and Don can direct them to the correct button by phone.
Remove ORBS RustDesk
Removes RustDesk remote support from this Windows computer. After removal, return here and re-download using the same work order.
RUSTDESK REPAIR ONLY — Re-download Setup for Existing WO
RustDesk repair/reinstall path only. Keeps Don’s same work order instead of creating a duplicate.
Repair RustDesk Shortcut / Permissions
Repairs a RustDesk shortcut that says it cannot be accessed. Keeps the existing RustDesk ID, relay settings, permanent password, and work order unchanged.
Remove Old BeyondTrust Support
For older ORBS/Bomgar support clients. Use only if Don asks.
Start ORBS Computer Cleaning
Opens the cleaning console and carries over the remote-support customer, phone, email, work order, and notes when available.
I Cannot Find My Download
Shows Ctrl + J instructions and what file to open after starting remote support.
Legacy BeyondTrust Support
Older ORBS support portal. Use this only if Don asks.
Windows Full Support
- If this is a new visit, fill in the short form above.
- Click Start ORBS Support for Windows.
- Open the downloaded file.
- If Windows asks permission, click Yes.
- Wait until the blue ORBS setup window says setup is complete.
- Close the blue setup window with the X.
- If setup fails, call Don and he will guide the reset or re-download.
The RustDesk ID will be saved on the desktop as ORBS RustDesk ID.txt and sent to Don automatically when setup completes.
Mac Remote Support
Mac setup requires extra Apple privacy approvals. Don will guide you through Screen Recording and Accessibility permissions.
Download for MacLegacy BeyondTrust Backup
This is the older ORBS support portal. Use it only if Don asks.
Open Legacy Support